Terms and Conditions

Terms and Conditions – El Haty Restaurant Chain

Welcome to El Haty Restaurant Chain! By accessing our website or using our services, you agree to be bound by the following terms and conditions:

General Information

El Haty Restaurant Chain specializes in serving authentic Egyptian oriental cuisine.
We offer online ordering services, in-store pickup, and delivery within a specific area.

Working Hours

The restaurant is open daily from 9:00 AM to 3:00 AM.
Working hours may vary during official holidays. Any changes will be announced on our website and social media platforms.

Orders

Orders can be placed through the website or by phone.
Once the order is confirmed, modifications can only be made by calling within 5 minutes of confirmation.
The restaurant reserves the right to refuse any order in case of product unavailability or technical errors.

Delivery

Delivery is available in specific areas only.
Delivery fees are automatically added upon order confirmation.
We aim to deliver orders within 30 to 60 minutes; however, the duration may vary depending on the area or workload.

Return and Replacement Policy

Refunds are only issued in the event of a clear error in the order (such as a wrong or incomplete item).
Issues must be reported within one hour of receiving the order along with a photo showing the error.

Pricing and Payment

All prices are inclusive of taxes.
We accept cash on delivery or electronic payments through available methods on the website.
The restaurant reserves the right to change prices at any time without prior notice.

Privacy

We respect your privacy and do not share your personal information with any third party except as necessary to provide the service.

Modifications

El Haty Restaurant Chain reserves the right to modify these terms and conditions at any time.
Please check this page regularly to stay informed of any updates.